Associate Commercial Services Engineer in Casper, WY

Associate Commercial Services EngineerBasic Purpose
Maintains and further develops the Company s network to support Advanced Commercial Services.
Deploys and maintains customer premise equipment and infrastructure up to the core network.
Job Duties and Responsibilities
Maintains the company s access infrastructure equipment, i.e., routers, modems, and other computer related software and hardware.
Installs and maintains customer premise equipment, i.e., routers, switches, and media converters.
Provides assistance to CSE s in the engineering and installation of data and voice solutions for commercial customers.
Provides assistance to CSE s for technical support to sales staff in determining possible application of company products to meet customer requirements.
Works with customers to ensure quality installations and maintenance programs for commercial customers in compliance with current SLA s.
Troubleshoots and resolves network performance problems.
Reports network security and abuse issues.
Generates management reports on various system & network metrics.
Maintains department inventories and system documentation.
Travels to systems on a regular basis to provide ongoing customer and equipment support and maintenance.
Performs other duties as required.
Required Qualifications
Associate's Degree in Computer Science or an equivalent combination of work experience, training, and education
1-2 years of business experience in the Telephone or Data Industries.
Networking industry certifications desirable (ENA, CCNA, CCNP, Network+, etc.).
Working knowledge of HFC Broadband network architecture, CMTS access, and DOCSIS standards.
Working knowledge of Network Capacity Planning, Performance. Monitoring/Management and Network Design Architecture.
Working knowledge of various Networking Architectures and protocols; e.g. TCP/IP, ATM, SONET/SDH, RPR, DWDM, VPN s (IPSEC, PPTP), Frame Relay, 10/100/1000 Base-T, Wireless.
Experience testing and troubleshooting networks with any of the following